Joel DeTeves

Hi, I’m Joel. Since 2004, I’ve wrangled tech in every industry from mom n’ pop shops to enterprise IT departments. But as the years passed, I grew frustrated with how business is performed in the IT world . . . Too little focus on the customer. Too many IT support companies put profit before people. So I started Leap Cloud Solutions – with the promise to say what we’ll do & do what we say. To solve complex problems with solutions anyone can understand. That last over time. To explain everything simply. Including all support questions. For clients to know they can recover from any disaster faster than a speeding byte. And to give leaders confidence their IT systems are safe & reliable. I’ve built this business on referrals with companies like yours, leaders like you. But don’t take my word for it. Check out what our clients have to say.

Joel DeTeves

The Illusion of Familiarity: When Microsoft Isn’t Microsoft

February 13, 2024August 28, 2023 by Joel DeTeves

It’s Friday afternoon. You’ve got 3 hours left in the day before you head out for the weekend. Everyone just wants the day to be over, including you. Suddenly, you get an email in your inbox: a new Microsoft exploit just dropped and they’re recommending everyone change their password right away. You diligently click the … Read more

Top 5 reasons to switch IT support companies: Change, service levels, and how Vancouver businesses benefit

February 13, 2024August 23, 2023 by Joel DeTeves

Reason #1 – They’re failing to communicate What’s the first of our top 5 reasons to switch your current IT provider? Let’s face it, little to no communication can drive a wedge between businesses and their services provider. It’s critical in today’s digital market that IT providers maintain good service by establishing consistent and clear … Read more

What services does an MSP provide?

February 13, 2024May 15, 2023 by Joel DeTeves

Introduction In the ever-evolving technology landscape, businesses must seek new ways to stay ahead of the curve or risk getting left behind. One such way is through the use of Managed Service Providers (MSPs). But what does an MSP do – in other words, what services does an MSP provide? Let’s delve into this topic. … Read more

Why you should think twice before juicing up at public charging stations

February 13, 2024May 9, 2023 by Joel DeTeves

We’ve all been there – your phone’s battery is gasping for life, and you’re at an airport, hotel, or café. You spot a public charging station and think, “Hallelujah! Problem solved!” But wait. What if we told you these convenient charging ports hold a dark secret: they could be a hacker’s playground, leaving your precious … Read more

From Risk to Resilience: The role of cybersecurity in driving business efficiency

February 13, 2024April 11, 2023 by Joel DeTeves

Picture a tightrope walker, balancing carefully as they navigate a perilous path. That’s what it’s like for businesses dealing with cybersecurity threats – a delicate dance between risk and resilience. One misstep, and it all comes crashing down. In today’s digitally connected world, businesses must prioritize cybersecurity to maintain efficiency and protect their most valuable … Read more

These 3 tech trends are making waves in 2023 – here’s what you need to know

February 13, 2024February 14, 2023 by Joel DeTeves

Confucius say: “Those who embrace new innovations and stay ahead of curve come out on top in business world.” Well okay, Confucius didn’t say that. Nor did he have access to ChatGPT (we’re pretty sure of that). By now, you’ve heard of this super advanced AI assistant that is sweeping across social media headlines like … Read more

Windows 10 licensing rides off into the sunset

February 13, 2024January 30, 2023 by Joel DeTeves

You might have heard that Microsoft is saying goodbye to selling Windows 10 licenses this week. Don’t worry, Windows 10 is still going to be around for awhile – Microsoft will continue taking care of updates until 2025. But now is a great time for your business to start thinking about what’s next! Here are … Read more

Hello, passkeys: The passwordless future is here

February 13, 2024December 13, 2022 by Joel DeTeves

Are you tired of trying to remember all those passwords for your online accounts? Good news! Soon, you won’t have to! Passkeys are coming to replace traditional passwords and make logging in to your accounts safer and more secure. Some of the biggest tech companies, like Apple, Google, and Microsoft, are already using passkeys on … Read more

When it comes to technology, not enough non-profits are taking advantage of this

February 13, 2024December 9, 2022 by Joel DeTeves

Did you know that many non-profits are missing out on a major advantage when it comes to technology? It’s true! Many non-profits don’t take full advantage of all the benefits that are available to them. Many not-for-profits are familiar with Tech Soup Canada, who offer a ton of discounted and donated software licensing for qualified … Read more

Don’t let workplace Christmas shopping put your business on the naughty list

February 13, 2024December 5, 2022 by Joel DeTeves

A new study has found that almost half of all people with social media accounts are falling for online shopping scams. This means 47% of social media users are happily clicking on links in hopes of getting a good deal, but are instead giving out their personal and financial information to cyber crooks. This puts … Read more

Why gamble with your IT investment?

Well said. Let's make that happen.